Adding Process\file global exceptions in XDR

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Adding Process\file global exceptions in XDR

L2 Linker

Hi, 

I want to add an exception for an in house app that the xdr keeps blocking. I tried adding a global exception as outlined here - https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/endpoint-security/exception... 

However I dont have the option to create an alert exception in the right click menu. I am an admin in our xdr. 

How can i create an exception?

4 REPLIES 4

L3 Networker

Hi Daniel_Itenberg,

 

The context menu changes depending on the alert you select.  If the alert is a Behavioral Threat Protection (BTP) alert, you will have the "Create Alert Exception" option under Manage Alert.  If the alert is a Local Malware Analysis alert, you will have the "Add initiator SHA256 to Allow list" option under Manage Alert.  Can you please confirm the source of the alert and the alert name?  This will tell us what kind of alert you are trying to create an exception for.

L5 Sessionator

The broadsword approach to the solution is to add it to the Global Allow List : https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/investigation-and-respo...

I want to completely exclude examination of said process from all endpoints in my organisation. adding to the allow list dosent help because the sha256 is different everytime the program is run. I know there is a way to add global exceptions to the local malware analysis module, however there is no such option available to me, and that's what i need

L2 Linker
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