Even though, you have the possibility to resolve alerts from the Alert table, you need to work on the Incidents and close those.
If you are looking at the Alert Table, right-click on an Alert and go to Pivots to views > View related incidents.
You can also add the column Incident ID to the Alert table.
But remember that you need to work from the Incident view and not from the Alert table directly.
Hi @Aiman_Fathima ,
It seems it is still not clear who the incident and alert process work in XDR. You do not resolve alerts, you resolve incidents. When you set the status of an incident "Resolved-xxx", you get the option to "resolve" the associated alerts. In the Alert table, you have the column "Resolution Status". This column allows you to know if the alert was handled. The alerts will NOT disappeared. You can hide them by using filters, though.
There are 2 ways to "resolve" alerts. One by resolving incidents, another by changing the resolution status directly on the alert.
And remember that you need to work from the Incident view and not from the Alert table directly
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!