Guidance on Automating Alert Notifications in Cortex XSIAM Using Playbooks (Future SNOW Integration)

[I.JuvillaGonzalez]

Hello everyone,

I'm currently exploring Cortex XSIAM as part of my day-to-day responsibilities, and I’m working on automating alert notifications using native playbooks particularly for mail notifications triggered by specific alerts, like "port scan". The end goal is to reduce manual handling, potentially via email.

As a first step, I’d like to create a basic playbook that sends automatic email alerts when certain conditions are met (ex. specific alert names ). Once that’s in place, my plan is to integrate this workflow with ServiceNow  to generate and manage tickets from Cortex XSIAM incidents.

I'm reaching out  to ask:

• Has anyone here implemented similar use cases in XSIAM?

• Are there any best practices or documentation you'd recommend, particularly around designing efficient playbooks for alert handling?

• Any advice for a beginner in automating operational security tasks inside XSIAM?

Thanks in advance!

Best regards,