In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

L0 Member

 

I am using the ServiceNow V2 integration. XSOAR fetches the attachments related to an incident from ServiceNow when creating an XSOAR incident. But, when I add another attachment to that ServiceNow incident, the attachment panel does not reflect the newly added attachment. The mirroring is happening and I got the File entry in the War Room. Is this expected behavior?

1 REPLY 1

L4 Transporter

Hi @MParmar2, It must have been added as a file and not as an attachment. I would recommend you add both the file and attachment sections to your layout. Keep whichever works best. 

Screen Shot 2023-02-10 at 7.28.03 am.png 

  • 826 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!