In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

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In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

L0 Member

 

I am using the ServiceNow V2 integration. XSOAR fetches the attachments related to an incident from ServiceNow when creating an XSOAR incident. But, when I add another attachment to that ServiceNow incident, the attachment panel does not reflect the newly added attachment. The mirroring is happening and I got the File entry in the War Room. Is this expected behavior?

1 REPLY 1

L5 Sessionator

Hi @MParmar2, It must have been added as a file and not as an attachment. I would recommend you add both the file and attachment sections to your layout. Keep whichever works best. 

Screen Shot 2023-02-10 at 7.28.03 am.png 

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