multitenant deployment main dashboard problem

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

multitenant deployment main dashboard problem

L2 Linker

Hi,

 

I have a multitenant deployment holding 30+ accounts, in my main account dashboard page it is unable to populate statistics such as incident count etc. It just keeps loading with no error. Any idea how can i sort this.

 

Regards.

1 accepted solution

Accepted Solutions

L5 Sessionator

Hi @MKececioglu, you might want to contact support for this. This might be a memory or space issue. You will need to send them the debug log bundle and the HAR file generated while you try to load the incidents page. 

View solution in original post

3 REPLIES 3

L3 Networker

Hi @MKececioglu, what version of XSOAR are you running in your multi-tenant environment? 
You might want to check the time range for your dashboards... You can try setting it to different time ranges and see if it makes any difference. Also, does it pull any information if you select individual tenants? 
Thanks.  

L2 Linker

Hi @AbelSantamarina it is 6.5 and even if i select for one tenant for a short period of time like 1 day, it is still loading. But if i browse into the tenant and look for the same dashboard it is populated.  

L5 Sessionator

Hi @MKececioglu, you might want to contact support for this. This might be a memory or space issue. You will need to send them the debug log bundle and the HAR file generated while you try to load the incidents page. 

  • 1 accepted solution
  • 2090 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!