multitenant deployment main dashboard problem

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multitenant deployment main dashboard problem

L2 Linker

Hi,

 

I have a multitenant deployment holding 30+ accounts, in my main account dashboard page it is unable to populate statistics such as incident count etc. It just keeps loading with no error. Any idea how can i sort this.

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions

L4 Transporter

Hi @MKececioglu, you might want to contact support for this. This might be a memory or space issue. You will need to send them the debug log bundle and the HAR file generated while you try to load the incidents page. 

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3 REPLIES 3

L1 Bithead

Hi @MKececioglu, what version of XSOAR are you running in your multi-tenant environment? 
You might want to check the time range for your dashboards... You can try setting it to different time ranges and see if it makes any difference. Also, does it pull any information if you select individual tenants? 
Thanks.  

L2 Linker

Hi @AbelSantamarina it is 6.5 and even if i select for one tenant for a short period of time like 1 day, it is still loading. But if i browse into the tenant and look for the same dashboard it is populated.  

L4 Transporter

Hi @MKececioglu, you might want to contact support for this. This might be a memory or space issue. You will need to send them the debug log bundle and the HAR file generated while you try to load the incidents page. 

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