XSOAR Mirroring - Move all cases from one tenant to another (with all related information)

[AlexandreBorgo]

Hello,

We're looking to move all our cases from one tenant to another one.

Looking at the XSOAR Mirroring integration to move all cases. We would like to retrieve all content inside every case.

The default settings of the integration (below) doesn't mirror all entries. How can we include all entries in the mirroring?
Entry Categories = notes,chats,attachments
Incoming Entry tags =
Outgoing Entry Tags =

Regards,

Alexandre

[amontminy · Accepted solution]

Notes, chats, and attachments are the only entry options that can be selected with the XSOAR Mirroring integration. You would also need to specify an Outgoing Entry Tag in order for the integration to send those entries to the other tenant. You can see more documentation on the XSOAR Mirroring integration here.