roolback to agent

[EliyaD]

I did an upgrade for some agents and there is a problem of high CPU.
We want to check if it's from the agent.
If we want to lower a version, to the previous version
How can this be done?
I have not seen such an option in the web interface

***the new version is 7.1.1.49751

[efrancis]

Unfortunately there is no built in flow that will allow you to downgrade an agent. You will need to uninstall and re-install the lower version. If you believe the latest version is causing performance issues, I would recommend to open a case with support to have them review. If confirmed the engineering team will want to know about it, and fix it.

[dfalcon]

And to add on to what Eric said, since you are on 7.1.1 -- you may check into 7.1.2 now.