[XDR] Cortex XDR Linux Agent upgrade failed with the error message "The installer has timed out".

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[XDR] Cortex XDR Linux Agent upgrade failed with the error message "The installer has timed out".

L1 Bithead

Hi Everyone,

Recently, I've been working on Agent upgrade for Linux host, I expected to upgrade from 8.0.1.100321 to 8.1.2.119104, but the upgrade failed, the error message shows "Report SAM failure: The installer has timed out."

 

The Linux host where the upgrade failed is RHEL 6.9 with Kernel Version 2.6.32-696.el6.x86_64, currently using XDR Agent version 8.0.1.100321 with Conten Version 1190-74683.

 

The traps.log error message is provided below:

SherryLin_0-1703495349475.png

 

Thanks you.

 

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