downloading contents from firewall stuck


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L2 Linker

downloading contents from firewall stuck



I have added a PA-820 to Expedition, logged in with my API account, API keys generated just fine.

When I go to Contents and click "Retrieve Contents", it just sits there forever with "downloading..." Any idea how I can check for errors or troubleshoot to see where it's getting stuck?

I have already verified that from expedition I can manually connect to the firewall.

L2 Linker

Solved by restarting the PanOrders agent.

L3 Networker

Whats the command to restart it?


L5 Sessionator

No need to write commands.


You can do it from the Dashboard, or, if you are within a project, you have the option "Restart Task Manager" within the top right menu (menu located under the projects name)

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