Remote Exception Error when adding new API KEY

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Remote Exception Error when adding new API KEY

L1 Bithead



We have deployed a new expedition vm on aws cloud using Ubuntu Pro 16.04 LTS version. 


we are getting the following error when we try to add a new api key as shown in the screenshot. we have checked all the logs under /var/log and didn't notice anything related to this. 


I've found the logs below under /var/log/apache2/error.log but doesn't seem to be related.


[Tue May 04 14:43:46.783602 2021] [:error] [pid 2382] [client] PHP Notice: Undefined offset: 1 in /var/www/html/libs/settings/PackageVersionChecker.php on line 79, referer:


Also, for information we have a second expedition VM on AWS version 1.1.95 and adding API key works fine. 


Any idea about the root cause of this issue ? 


Thank you


OS Version :

root@ip-10-151-88-31:/home/ubuntu# uname -a
Linux ip-10-151-88-31 4.4.0-1128-aws #142-Ubuntu SMP Fri Apr 16 12:42:33 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux


remote exception.png






L4 Transporter

Hello @OUAHID 


Make sure the account that is making the API request has sufficient permissions within the firewall or panorama device, also I would suggest you delete and re-add the device back in as sometimes there are issues with the initial add of a device.

Hello @azuniga ,

Thank you for your response.

I've actually tried this without success.

I've actually also tried to add the API KEY that i've generated by doing a
get for the keygen, it seems that it is added , but it doesn't detect the


Hello @OUAHID ,


Instead of adding in the API key for retrieval can you try to add in your admin credentials to see if it works?

Hello @azuniga,

It doesn't work when adding the admin account.
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