Unable to add panorama to the Devices on migration tool-Remote Expedition Error

[abarbany · Accepted solution]

When you upgrade Ubuntu to version 18, you break some dependencies and Expedition stop working. You should run it in Ubuntu 16.04

[dgildelaig]

Could you provide some description?

Which version are you using, did you clean the session, have you refreshed the browser, etc.?

[RItwik]

Yes, sir. I have cleared the sessions, I have refreshed the browser,.etc. I have also updated the OS Ubuntu 16.04.5 LTS to 18.04.2 LTS.

Now, I see when I try to login, its waiting on to Authenticate and unable to login.

Authenticating...please wait.

[abarbany · Accepted solution]

When you upgrade Ubuntu to version 18, you break some dependencies and Expedition stop working. You should run it in Ubuntu 16.04

[RItwik]

Hi,

Thanks for the info, now it seems like I need to get back to the previous Ubuntu version 16.04. Can you provide me the process and I believe that should fix the issue. Appreciate your help.

[dgildelaig]

There is no such process to roll-back to the prior OS version and downgrade as well all the applications and their settings to the supported in Expedition.

The only thing I could advise is to do a database backup (look for Mysql/MariaDB databases backup), and make a copy of the /home/userSpace folder.

Then, create a new instance of Expedition again and restore the /home/userSpace folder and recover the MariaDB databases.

This may get you back and running to an Expedition running on Ubuntu 16.04.