Antivirus/Anti-Spyware Response Page not working

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Antivirus/Anti-Spyware Response Page not working

Hey Community!


I noticed that our Firewall (PA-3020, PAN-OS 7.1.6) does not serve an Antivirus/Anti-Spyware block page.

When I use to test it, I can see that it is blocked.

ThreatLog shows action "reset-both" but in the Browser (tested with Firefox 50.1.0 and IE 11 11.576.14393.0/Win10) I don´t get the desired and configured Block-Page.


URL-Filter and Application block pages are working as expected, but AV/Spyware block page is not working.


SSL-Decryption is enabled and if I use for download, the download is also blocked, but I don´t get a block page. So no matter if http or https is used, the file is blocked but no response page is served.


We also have a PA-500 - PAN-OS 7.1.6, no  SSL-Decryption active - response pages are configured and I get the same result as on our PA-3020, that is: URL-Filter and Application block pages are working as expected, but AV/Spyware block page is not served to the client browser, although the download is blocked.


Does anyone else have the similar issues?







L5 Sessionator

Thanks VinceM,
but as far as I know, you can't enable nor disable AV-Response page. At least there is no option for doing that.
Application response page is enabled and as I mentioned in my original post, App and Url response pages or working correctly.

The following command is set - required for SSL decrypt.
set deviceconfig setting url dynamic-url yes

the managment profile for the egress interface is set to enable response pages.
I know for sure, that the AV response page worked when we first implemented the firewall 3 years ago and I think that was on
I don't know when it stopped working 😞




I have the same behavior, response pages for unencryped flows are working, response pages for encrypted (with SSL interception) app + URL filtering are also working fine.


However other encrypted flows (with SSL interception) like AV, vulnerability are not working but I think it's by designed for the transparent proxy:


Does someone know a way to change the behavior even if it's not a proper response page but something that may challenge the user that the firewall is blocking something?



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