AOL Mail
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AOL Mail

L4 Transporter


Has anyone been experiencing any issues with using AOL Mail through a PAN device since last week? I'm assuming AOL changed the behavior of their webmail site and now sections of the portal are not available - such as the inbox.  Errors also pop up saying "we have encountered difficulties".  However, outside the PAN device, the portal loads properly.  We do block "AIM-Express" and IM - so perhaps it is trying to load a componant of that - however, the logs do not show any "denies" on that application.  Just curious if anyone has also seen this.  It's not a high priority for us - but assuming something changed on the AOL side as I have not seen the AOL applications having been updated in the content updates.  Thanks.



In response to mgoodnow's issue, we are having the same issue as well.  We are blocking aim and aim-express.  When I check my discards, we are showing that we are discarding aim-express and showing that aim-mail is flowing through, but still cannot access mail (tells me that "An error occurred while retrieving your messages.  Try again." When I try to access the "Settings", it gets stuck in "Loading", but nothing ends up loading.

The one difference is I don't see "aim-base" in my sessions like you have in your screenshot.

Looks like a support case will need to be created for further troubleshooting.

I think I see the descrepency.  You did your test with aim.mail.  The issue we are having is with AOL Mail (  Not sure how different the 2 are - but the logo is different and possibly the URL.   We are currently on 3.1.6.  Thanks.

Hi Mike,

Do you mind calling Support and opening a case?



I have submitted a support request.  Thank you!


L4 Transporter

I placed a support call last Friday and the response was that they are aware of the issue and that it should be resolved in this weeks content update.  As always Palo support rocks!


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