Can Not Registered My PA-200

[mjkssg]

Hello, I have registered the PA-200 on support web site, and the license is showed correct on the web GUI and on command "request license info", but it still show "device registered: no" on "show wildfire status".

Do anyone know why ? And how can I make it to the "yes" so I can use the wildfire function? 

Please help me ! 

Thanks.

 

[yowamancheuk]

mjkssg How is it showed when you commad "test wildfire registration" ? on this command , you can check the registration status of Palo Alto Networks firewall to a WildFire server.

[TranceforLife]

Hi,

Can you resolve wildfire.paloaltonetworks.com

Thx,

Myky

[mjkssg]

Thanks for reply.

It showed "Testing cloud server wildfire.paloaltonetworks.jp ...wildfire registration: failed"

[mjkssg]

Thanks for reply.

It didn't change after I changed the cloud url into "wildfire.paloaltonetworks.com" 

[TranceforLife]

Hello,

l belive you seen this article:

https://live.paloaltonetworks.com/t5/Configuration-Articles/How-to-Configure-WildFire/ta-p/56165

What l am trying to understand is if you DNS to the wildfire.paloaltonetworks.com or wildfire.paloaltonetworks.jp work. You might need to change service route option to use your external ipaddress.

Thx,

Myky

[BPry]

Check and see if you can even resolve the URL before you do anything else. If you can then you are likely running into a service route issue. 

[mjkssg]

Thanks for your reply.

Yes, I can ping host like www.google.com or www.yahoo.com, so I guess the URL can be resolved. I have try config the service route to either management interface or ethernet interface, both way didnt work. I think it maybe the the device registered issue, but I dont know how to solve it.

[mjkssg]

Thanks for your reply.

Yes, I have seen that article and I also have change the service route option but didnt work. I can ping host like www.google.com or www.yahoo.com so the network and the dns config both correct. 

[TranceforLife]

Hello,

Can you open a TAC case? 

Thx,

Myky