can't login to web console

[Sergey_R]

The web console throw the bad gateway error, also status of minemeld-web service is FATAL except for minemeld-engine and minemeld-trace which has RUNNING status. How can I fix this?

[ArildSaether]

Hi,

Not much to go by, is it? Maybe you could share some more info? I am assuming you have checked the systemctl status and found the "FATAL" status. What does the syslog say?

[lmori]

Hi @Sergey_R,

could you check the /opt/minemeld/log/minemeld-engine.log for errors ?

luigi

[Sergey_R]

Hi @lmori

here a screenshot of last record in the file

[lmori]

Hi @Sergey_R,

sorry, I requested the wrong log. Could you check /opt/minemeld/log/minemeld-web.log for errors ?

Thanks,

luigi

[Sergey_R]

Sure,

[lmori]

Hi @Sergey_R,

I'd need more than the single ERROR line to troubleshoot the issue. Could you send me that file over at lmori@paloaltonetworks.com ?

Thanks,

luigi

[Sergey_R]

Hi, could the problem be that the ip of VM was changed, after the installation?

[lmori]

Hi @Sergey_R,

no, minemeld-web process do not really care about the IP of the VM.

How did you install MineMeld ?

Thanks,

luigi

[Sergey_R]

Hi, by this instruction

link

[lmori]

hi @Sergey_R,

could you share the minemeld-web.log file ? you can unicast it to me if you prefer.

luigi

[Sergey_R]

ok

[lmori]

Hi @Sergey_R,

I think you have used an old version of the OVA or ISO. Could you download them again and retry ?

Current version of the OVA and ISO is 0.9.10*

Thanks,

luigi

[Sergey_R]

I tried to reinstall the minemeld, but nothing happened. I mean after boot, initial process not started.

[lmori]

Hi @Sergey_R,

check the /var/log/cloud-init-output.log file for details. Is Internet reacahable from the VM ? Is this a DHCP environment ?