Change to Applipedia

[MikeHinz]

I discovered that the veeam app in applipedia does not cover port 6173 (used for guest interaction from veeam with a vm). Is there a possiblity to inform palo alto via a button / link or anything else in applipedia or somewhere else to correct this app

[kiwi · Accepted solution]

Hi @MikeHinz ,

There isn't a "button" on the Applipedia page itself, but there are two official ways to get this updated:

1. Open a "New App-ID" or "App-ID Change" Request The most effective way is to open a case via the Palo Alto Networks Customer Support Portal (CSP).
2. Use the "Request an App-ID" Form (mainly used for new apps tho) If you don't want to open a full support ticket, you can use the dedicated App-ID Request Form. This goes directly to the product team responsible for Applipedia updates.

Pro-Tip (The Quick Fix): While waiting for the official update, you can create an Application Override Policy. This allows you to manually tell your firewall that traffic on port 6173 is indeed "veeam," preventing it from being blocked or identified as "unknown-tcp" in the meantime.

Hope this helps,

[MikeHinz]

Hello Kiwi,

For our case we already implemented that "workaround" you described with app overrides. I am just wondering, why Palo Alto does not implement a quick support button in the applipedia for correctional purposes of changed applications.