Need help uninstalling Cortex XDR

Hi, I am looking to get help on uninstalling Cortex XDR from my personal machine. I have tried creating an account and opening a support ticket via https://support.paloaltonetworks.com/, however it just directs me to an error page

I do not have the un

Issue with PA-445 Failover - Interface Reset

We just replaced our active-passive PA-850s with PA-445s and have run into an issue when we failover the firewalls.  On failover, all the data-plane interfaces on the new active node go down for 20 seconds before coming back up.  This is dropping eve

Migrate PA-3260 cluster to 3420 (managed by panorama both)

Hi, i have to do this migration.

So my steps will be:

1) Install the same version 11.1.x as the old cluster.

2) install licenses

3) add new cluster tu panorama

3) add the device group old cluster to the new one.

5) clone template old cluster to the n

PA VM

how to download PA VM for practice purpose. 

Route & Path Selection

I have a Cisco backround & I am currently studying Virtual Routers & Static Routes in the PA 8.0 admin guide.  I am trying to understand how Metrics are used in the firewall because it sounds like Administrative Distance does the same thing.  Can som

Requests from internal company DNS to Root-servers.net

Hi, i'm observing in the fw logs massive requests from company dns servers to root servers (53 udp).
These servers are generally named *.root-servers.net.
I know that our Dns are configured to interrogate our provider DNS.

Do i need to allow communicati

Active - Active firewall deployment across two data centers

Hi All, 

We are exploring the firewall deployment options for one of our customers who have a requirement to stretch few VLANs across 2 data centers most probably using VXLAN/EVPN. The options currently being explored are:

1. Active-Standby firewalls

Request for Official Information – SKU Change from INTEDGE to CORESEC

Where can I obtain official information from Palo Alto Networks regarding the SKU change from INTEDGE to CORESEC?

Administrator account issue

PA-5050 device with software version 4.1.6.

In all my devices except one, I was able to create a new Administrator account (Superuser) with password and log on with the account to administer the device.  The problem device allows me to create a new ac

DHCP Server - Conflict IP's

Has anybody else experienced an issue with their DHCP server leases being constantly filled up with conflict IP's by one device?

There is no pattern to which device will do this, it seems at random. I'm on version 11.1.6

Any guidance would be much

Assistance with LDAP Authentication

Currently working on a PA-540 running 12.1.3 code.  I have setup a LDAP server profile, and setup an authentication profile.  If I test from the cli, the bind is successful, but the authentication fails, even if I use the same credentials I used to d