General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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ISP failover in PanOS 7.0.4

Hi,

We are moving from Juniper ScreenOS SSG firewalls to PanOS 7.0.4, 3020 clustered firewalls.

On our Junipers we make use of a feature called track-ip for Interface failover between ISP's...This basically works by pinging a far device on the

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DirectPath I/O

I currently have a marathon support case open and support's latest reply includes an internal-only link (I'm pretty sure), so I can't read it. 

The release notes for 7.0 specify:

"High Availability (HA) Link Monitoring is only supported on VMware E

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6.1+ update stops tagged interfaces from working

I tried updating a PA3050 HA active/passive setup from 6.0.10 to 6.1 to eventually go to 7.
The update works for both devices, everything seems to be working like it should, except for the tagged subinterfaces of the aggregated interfaces. They simply

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