Is a spare unit ( FW) sold to distributor under warranty ?

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Is a spare unit ( FW) sold to distributor under warranty ?

L0 Member
Any idea is a spare unit bought by the distributor to support customers under warranty ? 
If not, can the distributor exchange 
1.) for any faulty spare unit 
2.) upgrade to a new model 
Thanks. 
1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Palo Alto Networks will maintain the same warranty entitlements for all of their products, regardless of partner/vendor.

https://www.paloaltonetworks.com/services/support/product-warranty

1) The spare unit is owned by the distributor.  If they would like to transfer their ownership (in case of RMA), they are inclined to do so (if I understand the question you are asking)

2) Once a device has been purchased, it is up to the discretion of PANW sales if there is any value in a traded in FW)

 

What other questions may we answer?

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1 REPLY 1

Cyber Elite
Cyber Elite

Palo Alto Networks will maintain the same warranty entitlements for all of their products, regardless of partner/vendor.

https://www.paloaltonetworks.com/services/support/product-warranty

1) The spare unit is owned by the distributor.  If they would like to transfer their ownership (in case of RMA), they are inclined to do so (if I understand the question you are asking)

2) Once a device has been purchased, it is up to the discretion of PANW sales if there is any value in a traded in FW)

 

What other questions may we answer?

Help the community: Like helpful comments and mark solutions
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