Is a spare unit ( FW) sold to distributor under warranty ?

[stoh]

Any idea is a spare unit bought by the distributor to support customers under warranty ? 

If not, can the distributor exchange 

1.) for any faulty spare unit 

2.) upgrade to a new model 

Thanks. 

[SCantwell_IM · Accepted solution]

Palo Alto Networks will maintain the same warranty entitlements for all of their products, regardless of partner/vendor.

https://www.paloaltonetworks.com/services/support/product-warranty

1) The spare unit is owned by the distributor.  If they would like to transfer their ownership (in case of RMA), they are inclined to do so (if I understand the question you are asking)

2) Once a device has been purchased, it is up to the discretion of PANW sales if there is any value in a traded in FW)

What other questions may we answer?