Try and rebuild the userinfo.xml file using the following commands:
> debug user-id clear group all
> debug user-id reset group-mapping all
> debug user-id reset user-id-manager type user-group
# commit force
This will force the firewall to rebuild the userid.xml file based on a refresh from the LDAP server. If this doesn't work, give support a call so that we can take a look.
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