expired or resetted password issue with GlobalProtect Agent 4.1.6


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L2 Linker

expired or resetted password issue with GlobalProtect Agent 4.1.6

An expired password change or a resetted password cannot be changed when using the Global Protect credential provider and PAN agent 4.1.6

I re-installed PAN agent 4.1.2 and tested this to verify if it was PAN agent related because this issue was a new feature introduced in PAN agent 4.1.
PAN agent 4.1.2 doens't have this issue




anyone also expiriencing this issue ?GP login expired 2.jpgGP login expired 1.jpg

Cyber Elite


I'd reach out to TAC and report the issue so that this bug actually makes it way to the proper team to get fixed. 

L2 Linker

Hi,TAC case has been openend and logs are being analyzed :-)

L3 Networker



Try upgrading to 4.1.7 as you might be experiancing:


Fixed an issue on Windows 10 endpoints where, if you configured the GlobalProtect app to wrap third-party credentials, users were unable to change expired passwords using the GlobalProtect Credential Provider.




L2 Linker

I'm also facing this issue, did you get any usable feedback on the TAC case?





PSE Platform Professional
PSE Endpoint Professional
L2 Linker



It had been reported that the issue is effective in GP 4.1.4 as well.

GP 4.1.2 didn't had the issue (I am not totally sure about GP 4.1.3) and that it was solved in GP 4.1.7

You may search for "GPC-7537" in the release notes of GP 4.1.7 after its announcement, to get the public notes regarding the issue. The issue had occurred because of a change in code which is related to a some kind of a "change password" flag.

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