expired or resetted password issue with GlobalProtect Agent 4.1.6

Reply
Highlighted
L2 Linker

expired or resetted password issue with GlobalProtect Agent 4.1.6

An expired password change or a resetted password cannot be changed when using the Global Protect credential provider and PAN agent 4.1.6

I re-installed PAN agent 4.1.2 and tested this to verify if it was PAN agent related because this issue was a new feature introduced in PAN agent 4.1.
PAN agent 4.1.2 doens't have this issue

 

https://www.paloaltonetworks.com/documentation/41/globalprotect/globalprotect-app-new-features/new-f...

 

anyone also expiriencing this issue ?GP login expired 2.jpgGP login expired 1.jpg

Highlighted
Cyber Elite

@DaxVC,

I'd reach out to TAC and report the issue so that this bug actually makes it way to the proper team to get fixed. 

Highlighted
L2 Linker

Hi,TAC case has been openend and logs are being analyzed :-)

Highlighted
L3 Networker

Hi, 

 

Try upgrading to 4.1.7 as you might be experiancing:

 

GPC-7537
Fixed an issue on Windows 10 endpoints where, if you configured the GlobalProtect app to wrap third-party credentials, users were unable to change expired passwords using the GlobalProtect Credential Provider.

https://www.paloaltonetworks.com/documentation/41/globalprotect/globalprotect-app-release-notes/gp-a...

 

Thanks

Highlighted
L2 Linker

I'm also facing this issue, did you get any usable feedback on the TAC case?

 

kr,

 

Tommy

ACE8, PCNSE,PCNSC
PSE Platform Professional
PSE Endpoint Professional
Highlighted
L2 Linker

Hi,

 

It had been reported that the issue is effective in GP 4.1.4 as well.

GP 4.1.2 didn't had the issue (I am not totally sure about GP 4.1.3) and that it was solved in GP 4.1.7


You may search for "GPC-7537" in the release notes of GP 4.1.7 after its announcement, to get the public notes regarding the issue. The issue had occurred because of a change in code which is related to a some kind of a "change password" flag.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!