Frequent connectivity issue- How to collect Globalprotect logs?

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L4 Transporter

Frequent connectivity issue- How to collect Globalprotect logs?

I have a user who is complaining about a frequent connectivity issues that happens throughout the day on Globalprotect VPN. I don't see any logs on firewalls but want to check the client logs. Is there a way we can collect logs on GP clients for a whole day but not on-demand(as the issue happens at random intervals)?

 

Thanks.


Accepted Solutions
Cyber Elite

@SThatipelly 

 

Yes it will.

 

Regards

MP

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Cyber Elite

@SThatipelly 

 

If you want to see GP client logs please check this article it explains in detail checking the client logs.

You can ask the Client if can give you timestamp when the connection was disconnected and then you can check the PAN GPS logs.

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS

 

Regards

MP
L4 Transporter

@MP18 So, I can just ask the user to hit the 'collect logs' tab after the issue has occurred and it will contain all the logs?

Cyber Elite

@SThatipelly 

 

Yes it will.

 

Regards

MP

View solution in original post

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