FW can not update anti-virus signature.

[KiCheon.Lee]

Hi

FW can no update anti-virus signature.

Please look at the following logs.

admin@PA-3050> request anti-virus upgrade install file panup-all-antivirus-1278-1748.tgz

Content install job enqueued with jobid 4

4

admin@PA-3050> show jobs processed

Enqueued                     ID             Type    Status Result Completed

--------------------------------------------------------------------------

2014/05/20 18:24:10           4          Install       FIN   FAIL 18:24:11 

2014/05/20 18:20:01           3           Commit       FIN     OK 18:20:11 

2014/05/20 18:16:38           2          Install       FIN   FAIL 18:16:40 

2014/05/20 18:11:02           1          AutoCom       FIN     OK 18:11:32 

admin@PA-3050> show jobs id 4

Enqueued                     ID             Type    Status Result Completed

--------------------------------------------------------------------------

2014/05/20 18:24:10           4          Install       FIN   FAIL 18:24:11 

Warnings:

Details:content update failed with the following messages:

Image File Authentication Error

Failed to extract rpm file  /opt/pancfg/mgmt/av-images/tmp/panup-all-antivirus-1278-1748.tgz

What do the above messages mean?

What should I do for solution?

Thanks

KC Lee

[nchong · Accepted solution]

Hi KC Lee,

This looks similiar with the following document

Dynamic Update Fails with "Image File Authentication Error" Message.

https://live.paloaltonetworks.com/docs/DOC-3129

The recovery steps are

1. Backup the current configuration

2. Re-Install the PAN-OS

3. Install the update package

Regards,

Narong

[KiCheon.Lee]

HI Narong,

Thank you so much.

I searched this messages but I did not see the above document.

It helps me very useful.

Regards,

KC Lee

[KiCheon.Lee]

Well, Why does a image file nee authentication???

Regards,

KC Lee