FW can not update anti-virus signature.

Reply
Highlighted
L4 Transporter

FW can not update anti-virus signature.

Hi

FW can no update anti-virus signature.

Please look at the following logs.

admin@PA-3050> request anti-virus upgrade install file panup-all-antivirus-1278-1748.tgz

Content install job enqueued with jobid 4

4

admin@PA-3050> show jobs processed

Enqueued                     ID             Type    Status Result Completed

--------------------------------------------------------------------------

2014/05/20 18:24:10           4          Install       FIN   FAIL 18:24:11 

2014/05/20 18:20:01           3           Commit       FIN     OK 18:20:11 

2014/05/20 18:16:38           2          Install       FIN   FAIL 18:16:40 

2014/05/20 18:11:02           1          AutoCom       FIN     OK 18:11:32 

admin@PA-3050> show jobs id 4

Enqueued                     ID             Type    Status Result Completed

--------------------------------------------------------------------------

2014/05/20 18:24:10           4          Install       FIN   FAIL 18:24:11 

Warnings:

Details:content update failed with the following messages:

Image File Authentication Error

Failed to extract rpm file  /opt/pancfg/mgmt/av-images/tmp/panup-all-antivirus-1278-1748.tgz

What do the above messages mean?

What should I do for solution?

Thanks

KC Lee

Tags (1)

Accepted Solutions
Highlighted
L2 Linker

Hi KC Lee,

This looks similiar with the following document

Dynamic Update Fails with "Image File Authentication Error" Message.

https://live.paloaltonetworks.com/docs/DOC-3129

The recovery steps are

1. Backup the current configuration

2. Re-Install the PAN-OS

3. Install the update package

Regards,

Narong

View solution in original post


All Replies
Highlighted
L2 Linker

Hi KC Lee,

This looks similiar with the following document

Dynamic Update Fails with "Image File Authentication Error" Message.

https://live.paloaltonetworks.com/docs/DOC-3129

The recovery steps are

1. Backup the current configuration

2. Re-Install the PAN-OS

3. Install the update package

Regards,

Narong

View solution in original post

Highlighted
L4 Transporter

HI Narong,

Thank you so much.

I searched this messages but I did not see the above document.

It helps me very useful.

Regards,

KC Lee

Highlighted
L4 Transporter

Well, Why does a image file nee authentication???


Regards,

KC Lee

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!