Global Protect and ( error eq 'Existing user session found' )
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Global Protect and ( error eq 'Existing user session found' )

L1 Bithead

Hi Team,

 

On GP 5.2.5 on GUI logs i see 

 

( status eq failure ) and ( eventid eq gateway-register ) and ( error eq 'Existing user session found' )

 

is this bad?

what is the reason for this error?

 

Regards

3 REPLIES 3

Cyber Elite
Cyber Elite

@PaloAlto18,

This is nothing to worry about. It simply means that the user is already registered on the gateway, so it's just going to use the existing user session instead of registering a new session. 

HI @BPry ,

 

Can you please explain this in more detail and how to reproduce this issue ?

 

Regards

 

 

 

L4 Transporter

What VPN are you using normal VPN with globalprotect APP or Clientless VPN? Do you or your users have any real impact? It is possible that the users first log in the normal VPN then hey try to use the clientless VPN.

 

 

 

You may also have issues where clients disconnect because of a bad network, bad MTU etc., so generate globalprotect logs and check them:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5XCAS

 

 

 

If you have palo alto 9.1 or newer, you may also see performance metrics from the firewall for the client tunnels:

 

https://docs-new.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-new-features/new-features-...

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