GlobalProtect - Understand Client side Logs

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L0 Member

GlobalProtect - Understand Client side Logs

Hi Guys,

 

We are doing a global protect deployment and I'm new to this area. Time to time we have some users with poor performance or freequent disconnects from global protect who send us log fles.

I have tried to search documentation that could provide information around global protect logs files.

I need to understand difference of each log files and any tool or documentation to understand the logs and indication of what is causing issues. 

 

Any suggestions?

Highlighted
L7 Applicator

Re: GlobalProtect - Understand Client side Logs

Troubleshooting GP logs can be a challenge, as the logs are rather verbose. There's a really good knowledge base article that should help with some of the more common issues admins and users tend to run into:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

 

Beyond that, if you want to spend some time on learning the logs I'd recommend starting with a very simple portal/gateway setup with local auth. Check the logs of a successful connection to see what's normal. Then, start adding features for more complexity until you get to the point where your test setup mirrors your true GP setup. 

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