IE9 breaks redirect to Case Management?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

IE9 breaks redirect to Case Management?

L3 Networker

After upgrading to IE9 I can't seem to get properly redirected to the Case Management page from the general support langing page https://support.paloaltonetworks.com

Instead I get redirected to a page (on htps://na5.salesforce.com site) with this error:

DO NOT login from this page! Please go back to Support Site

There is an issue with your account, please go back to Support Site and click on 'Case Management' link.
If the error still persist please email us at
support@paloaltonetworks.com.

Anyone else having this issue?

1 accepted solution

Accepted Solutions

L5 Sessionator

Hi,

SaleForce does not support IE9.  Please see the work around posted at this link:

https://live.paloaltonetworks.com/docs/DOC-1768

View solution in original post

3 REPLIES 3

L5 Sessionator

Hi,

SaleForce does not support IE9.  Please see the work around posted at this link:

https://live.paloaltonetworks.com/docs/DOC-1768

Thanks - I didn't see this document, however I did try compatibility view without any success. Smiley Sad

L5 Sessionator

This has worked for our other IE9 users.  You may have to use another browser until SalesForce is updated.

  • 1 accepted solution
  • 2214 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!