MDM Integration Service Cannot Be Started

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MDM Integration Service Cannot Be Started

I'm getting the following start error message on Windows Server 2019 running ID-Agent.

Screen Shot 2020-11-10 at 16.01.40.pngScreen Shot 2020-11-10 at 16.02.52.png

 

 

 

The MADebug file shows the following as well.

------------MDM Service is being started------------
11/10/20 15:52:06:552[ Info 1414]: Os version is 6.2.0.
11/10/20 15:52:06:552[ Info 480]: Load debug log level Info.
11/10/20 15:52:06:552[ Info 483]: Product version is 10.0.1.
11/10/20 15:52:06:552[ Info 731]: No xml element servercert.
11/10/20 15:52:06:552[ Info 743]: No xml element mdm-agent-config.
11/10/20 15:52:06:552[ Warn 496]: LoadConfig failed with error -1!
11/10/20 15:52:06:552[Error 1441]: Start error -1!!
11/10/20 15:52:06:552[ Info 585]: Stopping timer thread...
11/10/20 15:52:06:552[ Info 593]: MaAirwatch Timer thread stops.
11/10/20 15:52:06:552[Error 763]: MDMGw listening thread stops timeout!
11/10/20 15:52:06:552[Error 197]: MDMEvent listening thread stops timeout!
11/10/20 15:52:06:568[ Info 1277]: Service stopped.

 

Anyone have an idea as to why the service can't be started?

 

Thanks!

 


Accepted Solutions
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Cyber Elite

@nisnetworkmanager,

From your logs it doesn't look like you have actually configured this integration, so the service is being stopped because it doesn't need to be running. 

View solution in original post


All Replies
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Cyber Elite

@nisnetworkmanager,

From your logs it doesn't look like you have actually configured this integration, so the service is being stopped because it doesn't need to be running. 

View solution in original post

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@BPry 

Thanks! Have changed the service to manual since it doesn't need to be running.

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