No username in source-user column of PA-500

[paloalto.netfos]

Hi All

I have upgraded to  PANOS 4.1.2 and user-id-agent 4.1.2-2 in my lab, however when i complete config, and can not select any domain\username in the source user column, but i can sure the connection is ok by command >show user user-id-agent statistics between the unit and user-id-agent.

When I downgrade user-id-agent 4.1.2-2 to PanAgent 3.1.2, and it works. I can select domain\username that i want to.

Has anybody seen this issue?

Best Regards

Joy

[rmonvon]

Hi Joy...Please check to see if the new agent is running under Windows Services.  The new 4.1 agent service is called UserID-agent

Also check out this post on permission for the new 4.1 agent:  https://live.paloaltonetworks.com/message/11116#11116

Thanks.

[gafrol]

What happens if you just start to type the beginning of the users name in the source field ?