Anyone else experiencing issues with Outlook 2016 being unable to open while on GlobalProtect? We have sporadic windows 10 pc's with this problem and all windows 7 pc's have this issue. When we disable GlobalProtect and start Pulse Secure (our legacy VPN agent), Outlook opens right up and connects. We have a ticket open, but I'm guessing TAC is slammed right now.
we are running into this issue quite long. Root cause:The NLA/NCSI is confused and incorrectly assumes there is no active internet connection because the VPN adapter does not have an explicit default gateway IP defined.
Workaround we tried still testing though
1-Change the NLA under services to automatic delayed start ( so it takes some secs to start rather than automatic)
2->As Both of these rely on there being a default gateway specified for the current active Internet connection for them to successfully report the connection is up, I added default gateway “192.168.0.1" on my wifi network.( and added NLA and NLC ip are added to Allow traffic to specified hosts/networks when Enforce GlobalProtect Connection for Network Access is enabled and GlobalProtect Connection is not established )
3->if you hv pre-logon you would need to allow NLSA on pre-logon policy as well.
Type of Request that NCSI Sends
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!