PA 200 stuck at Octeon merlin prompt?

[kaussh]

Any resolution to reset it to factory default?

thank you

[HULK]

Hello Kaussh,

Are you getting any error on the console logs during boot-up( Example: DDR ECC errors/ ata error). I think, it will require to be RMAed to resolve. Please try to power cycle the device to see if it will complete the boot-up process.

Otherwise, I would request you to contact with support for the same.

Thanks

[ukhapre]

Hello, if power restart does not take you to standard prompt, RMA is needed.

[kaussh]

thanks, I too feel that a RMA would be required unless there is a way to perform a clean install of the PANOS image.

[_slv_]

Hello

Please follow by this doc's

Factory Reset with PAN-OS 4.1.8 Hotfix Release Causes System to Become Unbootable

How to do a Factory Reset in PAN-OS 4.1 and 5.0

I hope that this will help You.

Regards

Slawek

[AJR15]

I am not able to access the first link. appears to be a privilege issue, is there a public or partner version available? 

I ahve a pa-200 I am looking to get working again and have had difficult even when trying to boot the 'elf' image inside of the octeon prompt.