PA dont recognise the groups for one user

[soporteseguridad]

Hi,

I just upgraded to 5.0.8 and im having a problem with one user. I have a user who is not being assigned to his groups.

This user (explotacio) belongs to 3 groups in the Active directory but Palo Alto cant assign to these groups. I have clear the user-cache and it still happening.

telindus@fw1orgt(active)> show user ip-user-mapping ip 10.1.0.49

IP address:  10.1.0.49 (vsys1)

User:        obalat\explotacio

From:        UIA

Idle Timeout: 1038s

Max. TTL:    1038s

Groups that the user belongs to (used in policy)

thanks a lot

[panos]

Have you tried to refresh group mappings ?

debug user-id reset group-mapping all

debug user-id refresh group-mapping all

[gswcowboy]

is the user in the group created? confirm w/ following command.

admin@TDC-P-FW01> show user group name

  "cn=domain admins,cn=users,dc=pantac2003,dc=com"   cn=domain admins,cn=users,dc=pantac2003,dc=com

  "pantac2003\domain admins"                         pantac2003\domain admins

  <value>                                            Show group's members

admin@TDC-P-FW01> show user group name "cn=domain admins,cn=users,dc=pantac2003,dc=com"

short name:  pantac2003\domain admins

source type: ldap

source:      test

[1     ] pantac2003\admin

[2     ] pantac2003\administrator

[3     ] pantac2003\xxxx

[4     ] pantac2003\xxxx

[5     ] pantac2003\xxxx

[6     ] pantac2003\xxxx

[7     ] pantac2003\xxxx

[8     ] pantac2003\xxxxt

[9     ] pantac2003\xxxx

[10    ] pantac2003\pancpe1

[11    ] pantac2003\pan

[12    ] pantac2003\pnguyen

[13    ] pantac2003\xxx

[14    ] pantac2003\xxxx

[15    ] pantac2003\ro-admin

[16    ] pantac2003\test_user

[17    ] pantac2003\testtest1

[18    ] pantac2003\uiatest

[19    ] pantac2003\uidagent

[20    ] pantac2003\usert1

[21    ] pantac2003\userid

[_slv_]

From which version do you upgrade?

I'm on 5.0.7 and I have the same situation, gorps are empty - I try it with 3 different AD users.

[shasnain]

Does any change in the AD is reflecting on the PA? Like if you add a new user to a different group, does that change reflects on the PA. Just to make sure that the PA is at fault you can use a softera ldap browser to confirm.

Thanks,

Syed R Hasnain

[apasupulati]

Is the device successfully connected to the ldap server? Check the following information for the user-group mapping info on the firewall -

>show user group-mapping state all //will show the connection status and retrieved groups.

>show user user-IDs match-user <username> will show you the groups the user is mapped to.

The ouput of "> show user ip-user-mapping ip 10.1.0.49" will not return any groups if the user's groups are not being used in a policy.

-Groups that the user belongs to (used in policy)

Thanks,

Aditi

[shasnain]

Groups not Pulled on the Palo Alto Networks Firewall after Adding a User-ID Agent

[soporteseguridad]

Its weird because i cant see any groups in ip-user-mapping but the i have checked the monitor log for this source ip 10.1.12.46 are being applied correctly......

telindus@fw1orgt(active)> show user ip-user-mapping ip 10.1.12.46

IP address:  10.1.12.46 (vsys1)

User:        oalgt\explotacio

From:        UIA

Idle Timeout: 1068s

Max. TTL:    1068s

Groups that the user belongs to (used in policy)

telindus@fw1orgt(active)>

[gswcowboy]

can you at least provide us output for following command?

admin@TDC-P-FW01> show user group name

  "cn=domain admins,cn=users,dc=pantac2003,dc=com"   cn=domain admins,cn=users,dc=pantac2003,dc=com

  "pantac2003\domain admins"                         pantac2003\domain admins

  <value>                                            Show group's members

admin@TDC-P-FW01> show user group name "cn=domain admins,cn=users,dc=pantac2003,dc=com"

short name:  pantac2003\domain admins

source type: ldap

source:      test

[soporteseguridad]

short name:  oalgt\domain admins

source type: ha

source:      UIA

[1     ] oalgt\adcsvc

[2     ] oalgt\administrator

[3     ] oalgt\clustsvc

[4     ] oalgt\distribuciosms

[5     ] oalgt\dxadmin

[6     ] oalgt\emailxadm

[7     ] oalgt\scomadm

[8     ] oalgt\smsservice

[9     ] oalgt\sqlservice

[10    ] oalgt\vdiadmin