04-02-2023 10:58 PM
I have renewed license for Palo altos for another year. Expiration date is reflecting correctly on the support page but not on the
firewall under Device-Licenses . That is still showing old date. Its been atleast a week,I assume it should sync.
Or do we need to hit Retrieve license keys from license server after renewal to reflect dates on the firewall.
04-02-2023 11:11 PM
PAN device automatically fetch the latest license within 30 days before it expires, if your device has more than 30 days, it does not sync-up.
The timing which kicks sync-up process is at approximately 4am, you can see similar logs as below:
License for feature threat expired on YYYY/MM/DD
License for feature url-filtering expired on YYYY/MM/DD
At last, here is brief knowledge of renewal license:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClihCAC
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