Palo lato firewall is not fetching latest dynamic updates and software updates

[ChandrashekharD]

Dear Friends,

We have a customer who is not able to fetch latest dynamic updates and software version.

we checked, ping reply is coming from updates.paloalto also address is getting resolved, 

we restarted device-server and management server also we cleared the session from CLI 

we tried almost everything, then we rebooted device, but no luck

we then tried by installing updates and version manually, but no nluck

still we are unable to fetch latest dynamic updates and software version

Please help us in addressing the issue

device- PA-410

software version:- 10.2.9-h1

Regards,

Chandrashekhar

[OtakarKlier]

Hello,

Here are a few things to check.

• Make sure the licenses are valid on both the PA-410 and Panorama
• When performing the checks manually, use the 'Check Now' button on the bottom
• Make sure you have a SSL decrypt bypass rule for this traffic
• Check the unified logs and see if/where the traffic is getting blocked

Regards,