Source User in Monitoring tab same time not viewed

[MFayez]

This my issue !!!

During the snapshot same time the source user is not capture by PA

and for this issue the internet for specific user is disconnected

after 5 min the connection start again and the source user is showing 

any idea about this problem 

Many Thanks for all  

[reaper]

this depends on your configuration assuming you have the user-id agent enabled, you will want to verify the "user identification timeout" and maybe extend it to several hours, you could also enable probing to facilitate user identification