Stuck in a Login Expired Loop on PA 1410

[Hunter_Barras]

Hello all,

yesterday I was attempting to login to our Palo Alto 1410, and was met with a broken login page. Every time I enter my credentials, I get the "Your login session has expired and you have been logged out for security reasons. Please log in again if you wish to continue." message. I've tried 3 different web browsers, clearing cache, disabling cache on the website via f12, I've tried different computers, two different admin logins, and same error. I've done a full reboot, I've tried to restart web server, management, etc. The worst part? I'm trying to login to renew our licenses that expired a couple of days ago. I'm not sure what steps to take at this point. Here's what my login page looks like at the moment. 

[BPry]

@Hunter_Barras,

Presumably you can still log into the device via SSH since you're able to restart processes. When you say that you've done a reboot, do you mean of the computer or the actual PA-1410? 

Couple of things:

1. You can just refresh the licenses through the CLI and verify the current expirations have been refreshed if your primary concern at the moment is licensing through the 'request license fetch' command. This will query the license servers so that they will apply to the device properly. This will spit out the license status once complete, but you can validate things separately by just running 'request license info'. 
2. You can try disabling the idle-timeout completely via configure mode via 'set deviceconfig setting management idle-timeout 0' and see if that at least allows you to get back into the GUI properly. I've seen this get stuck before, but never in a way where clearing the browser cache or restarting the box itself hasn't fixed. Maybe disabling it will unjog whatever is stuck and at least allow you to get back in properly. 

[Hunter_Barras]

Hey, thanks for the quick reply! Yes, I can reach it via CLI and that's how I performed the reboots. I just tried the command to change the idle-timeout, attempted login and same result.