Traffic logging stopped in PA4020

[tomkas]

Traffic loging in my P4020 stopped yesterday. No new traffic log events after that.  Command  >debug log-receiver statistics is showing rising amount of Logs discarded (queue full), while Traffic logs written is constant.

Logging statistics
------------------------------ -----------
Log incoming rate:             0/sec
Log written rate:              0/sec
Corrupted packets:             0
Corrupted URL packets:         0
Logs discarded (queue full):   1787455
Traffic logs written:          10014486
URL logs written:              262170
Anti-virus logs written:       48
Spyware logs written:          705
Attack logs written:           0
Vulnerability logs written:    245
Fileext logs written:          0
URL cache age out count:       0
URL cache full count:          0
Traffic alarms dropped due to sysd write failures: 0
Traffic alarms dropped due to global rate limiting: 0
Traffic alarms dropped due to each source rate limiting: 0
Traffic alarms generated count:  0

Anyone can help to troubleshoot problem?

[sspringer]

In order for Support to provide a root cause for the failure please open a support ticket with the following information.

1) Gather a trace of the log-receiver process. To gather a complete trace please run the following command 3 times spaced apart by a few seconds.

> debug software trace log-receiver

Be sure to copy all of the output to a text file.

2) Generate Tech Support File

For an immediate resolution you may try to restart the log-receiver.

> debug software restart log-receiver

Regards,

Stefan