Traffic logs not showing since last PA update to 11

[Susana]

Hello,

Sorry I'm a web developper not a OS nor PA expert. The University I work for started using PA 1 year ago and everything was fine. Then my boss upgraded PA to 11 + rebooted 2 weeks ago or so and since then, the traffic logs are missing. And -as you can guess- we need them badly at the moment.

My boss says it is not a licensing problem ; nor a time-linked one : he tried with no success

debug software restart log-receiver

then

debug software restart process log-receiver

We can't google-find a traffic log problem related to this PA update though, that's puzzling.

Do you have an idea about what could be done to get our traffic logs back ?

Thank you a lot for any help you could provide

Best wishes,

susana

[emr_1]

Which PAN-OS version are you using? It should be in the form 11.x.y. (need info for x and y)

[Susana]

Hi Emr_1,

Just asked my boss, its 11.0.1h4

Thank you already for reading my message...

Have a nice day!

Best regards,

susana

[emr_1 · Accepted solution]

Thanks. The reason I asked you is that one of my customers said same issue and TAC concluded he was hitting PAN-236120.

According to release note, PAN-236120 is fixed in 11.0.3-h5.

https://docs.paloaltonetworks.com/pan-os/11-0/pan-os-release-notes/pan-os-11-0-3-known-and-addressed...

So, you can upgrade your box to 11.0.3-h5 or above, and then see how it goes.

[Susana]

Hi Emr_1,

Oh Thank you !! I'm going to tell that to my boss, he will try it and I will by all means give you the feed back.

If the issue dissapears i'll mark your post.

Many thanks !

Have a nice day,

Best regards,

susana

[Susana]

Hello,

Well, in the end it seems that our problem was more related to PA high availability. My boss says something went wrong during the rebooting.

Thank you a lot for your help !

Have a nice day,

Best wishes,

susana