Unable to authenticate users on Captive Portal

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Unable to authenticate users on Captive Portal

L0 Member


We have following issue with our setup:-

1: Captive Portal is set for entire network ( and in Active Directory the group ( IT) is choosen which will be filtered or monitored. There are two users ( user1/user2) who are member of this group.

Firewall Rule :

1:  Trust to Untrust

    Source                            Action

1: ( Any known user)              Allow
2: ( Any Unknown user)          Block


we logged into a machine which is not in domain and tried to access internet, we got authentication prompt. And we feed in domain username and passowrd and we got authentication failure

Note: When we login to same PC with  domain user with these username and pwd, we are able to login and access internet without any isses.

any suggestion on this ?


L5 Sessionator

You should be able to log into Captive Portal regardless of using the domain or not.  Pleae open a case with Support so that they can check your logs and policies.

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