Update to Notifications in Support Portal (CSP)

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Update to Notifications in Support Portal (CSP)

Retired Member
Not applicable

Attention Customers with Support Portal accounts:


The Customer Support Portal's notification system has been updated to provide additional functionality and ease-of-use in responding to certain notification types.


The updates to CSP notifications include the following:

  1. A much easier to read list of notifications with a more visible area
  2. The addition of two new notification types:
    • Assets
      • Device transfers
      • License transfers
      • VM-ELA token grants
    • Members
      • Account access requests
  3. The ability to view notifications in a single, consolidated list or filtered by a single notification type
  4. Distinguish between read and unread notifications
  5. The option of responding to a notification requiring action (e.g., accept or reject)
  6. Indication of completion for notifications requiring an action (where applicable)


For more information about this update to notifications, how it may improve your experience, and how to navigate through the updates, please review this Knowledge Base Article: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000HAGACA4 .


Thank you!


L7 Applicator

Thanks @Retired Member  for posting this.

LIVEcommunity team member
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