userID agent not connecting

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raji_toor
L4 Transporter

userID agent not connecting

5220(9.0.11) firewall connectes normally to local DC running userid agent, but I see this for a remote DC which also has the agent installed. The same remote DC is connected successfully to 850(9.0.11) firewall on remote site.  Not sure what the issue is  here.

 

03-10 07:24:16.210 -0800 Error: pan_ssl_conn_open(pan_ssl_utils.c:843): Error: Failed to Connect to 10.254.8.10(source: 10.19.40.100), SSL error: error:00000000:lib(0):func(0):reason(0)(5)
2021-03-10 07:24:26.175 -0800 Error: pan_ssl_conn_open(pan_ssl_utils.c:843): Error: Failed to Connect to 10.254.8.10(source: 10.19.40.100), SSL error: error:00000000:lib(0):func(0):reason(0)(5)

on the userid agent running on remote DC I see this

 

03/10/21 07:24:41:286[ Info 1304]: New connection 10.19.40.100 : 55418.
03/10/21 07:24:41:286[ Info 1377]: Device thread 3 with 10.19.40.100 : 55418 is started.
03/10/21 07:24:46:301[Error 3508]: Device thread 3 wait accept timeout!
03/10/21 07:24:46:301[ Info 1700]: Connection 10.19.40.100 : 55418 closed.

 

I have tried  restarting user-id process. debug software restart process user-id

OtakarKlier
Cyber Elite

Hello,

My guess would be that something is blocking the traffic. Either the PAN itself or via the windows firewall. I would check the logs and configs on both and make sure that the traffic is allowed.

 

Regards,

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