03-10-2021 07:43 AM
5220(9.0.11) firewall connectes normally to local DC running userid agent, but I see this for a remote DC which also has the agent installed. The same remote DC is connected successfully to 850(9.0.11) firewall on remote site. Not sure what the issue is here.
03-10 07:24:16.210 -0800 Error: pan_ssl_conn_open(pan_ssl_utils.c:843): Error: Failed to Connect to 10.254.8.10(source: 10.19.40.100), SSL error: error:00000000:lib(0):func(0):reason(0)(5)
2021-03-10 07:24:26.175 -0800 Error: pan_ssl_conn_open(pan_ssl_utils.c:843): Error: Failed to Connect to 10.254.8.10(source: 10.19.40.100), SSL error: error:00000000:lib(0):func(0):reason(0)(5)
on the userid agent running on remote DC I see this
03/10/21 07:24:41:286[ Info 1304]: New connection 10.19.40.100 : 55418.
03/10/21 07:24:41:286[ Info 1377]: Device thread 3 with 10.19.40.100 : 55418 is started.
03/10/21 07:24:46:301[Error 3508]: Device thread 3 wait accept timeout!
03/10/21 07:24:46:301[ Info 1700]: Connection 10.19.40.100 : 55418 closed.
I have tried restarting user-id process. debug software restart process user-id
03-10-2021 02:35 PM
Hello,
My guess would be that something is blocking the traffic. Either the PAN itself or via the windows firewall. I would check the logs and configs on both and make sure that the traffic is allowed.
Regards,
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
