VPN - INTERMITTENT/UNSTABLE VPN CONNECTION

[Amarparade]

Hi,

In my team multiple users upgraded windows 7 to windows 10 after that VPN intermittent issue happened. every 5 seconds VPN(GP Clint) is disconnected. i tried uninstalled GP in mobile and also laptop but still same happened. latency is normal and tracert is completed.. How can resolve this please update.

This morning, we had a walk in user that is having issue with SAP, upon checking, it is caused by VPN reconnecting after 4-5 mins. Here are the details:-

1. User was connected to mobile hotspot.
2. User has tested at in-law house on different network provider and no issue found.
3. User was previously using windows 7 and recently migrated to Windows 10. However, she was able to use VPN after the migration. It was last month, all of the sudden the issue occur

[Astardzhiev]

@Amarparade ,

What GlobalProtect version are you using? What is your FW version? Have you check GP client logs - https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS 

[Amarparade]

1.  GP Version 5.0.10
2. FW Version GP agent 5.0.10
3. FW SW Version 9.0.9

Yes please check below logs

[BPry]

@Amarparade,

So according to your log file it's losing its connection to the GP gateway, which is what's causing your disconnect. If we take away GlobalProtect for a second, do these devices lose access to the actual gateway outside of the agent? 

When you say you upgraded Windows 7 clients to Windows 10, did you do an in-place upgrade? 

[Amarparade]

yes, upgraded 7 to 10 and issue occurred in home wifi  and hotspot in office wifi it works fine.