10-06-2020 07:34 PM
Hi,
In my team multiple users upgraded windows 7 to windows 10 after that VPN intermittent issue happened. every 5 seconds VPN(GP Clint) is disconnected. i tried uninstalled GP in mobile and also laptop but still same happened. latency is normal and tracert is completed.. How can resolve this please update.
This morning, we had a walk in user that is having issue with SAP, upon checking, it is caused by VPN reconnecting after 4-5 mins. Here are the details:-
10-07-2020 12:08 AM
What GlobalProtect version are you using? What is your FW version? Have you check GP client logs - https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS
10-07-2020 03:49 AM
Yes please check below logs
10-07-2020 08:41 AM
So according to your log file it's losing its connection to the GP gateway, which is what's causing your disconnect. If we take away GlobalProtect for a second, do these devices lose access to the actual gateway outside of the agent?
When you say you upgraded Windows 7 clients to Windows 10, did you do an in-place upgrade?
10-08-2020 07:07 PM
yes, upgraded 7 to 10 and issue occurred in home wifi and hotspot in office wifi it works fine.
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