HIP Mobile not detect s/n use host id instead

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HIP Mobile not detect s/n use host id instead

L1 Bithead

Hi Expert  ,

 

I found issue about not able to detect hip info serial number  for mobile device is showing host id instead  I'm not sure about is should be show like this kb : How to Check the Information for a Mobile Device in the GP-100 - Knowledge Base - Palo Alto Networks

 

but show just host id and on s/n tab show value of host id as well  

 

Thank you

 

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