Multiple Gateways and Pre-logon

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L1 Bithead

Multiple Gateways and Pre-logon

I have one portal and 3 Gateways.  I set up a preferred gateway at HIGHEST based on an active directory group so users connect to their home office. When using Pre-logon since the user is a shared account the connection on a reboot seems to always find the closest gateway.  This is OK but when my users log in they stay on that gateway until we refresh the connection.  After the manual refresh, the preferred gateway is found and if the user logs off they are still using preferred up until a reboot.   The only way I can think to fix this is to have a new portal for each site that sets a preferred gateway for pre-logon.  Any thoughts or suggestions?

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L0 Member

Hi,
 
It Happens normally when you use cookie. Try to disable cookie both on Portal and Gateways and use a Machine Certificate for Pre-Logon and a User Certificate(or user/pass here). It might solve your issue. It solved mine.
 
Other thing that you may try is use 2 Portal Configurations, one for Pre-Logon(user = Pre-logon) with Connect Method = Pre-Logon(Always on) , and other with user=any with Connect Method = Pre-Logon then on-Demand.
 
Try it and let me know if solves your problem.
 
Best Regards,
 
Fabiano Pereira

 

 

PCNSC, PCNSE, PSE Platform, PSE Endpoint
CYBERFORCE Guardian and Hero
Highlighted
L1 Bithead

I experienced the same issue. This post was helpful thank you for sharing.  One other issue I am running into that I configured my Portal and Gateway with different Public IP addresses in the same subnet on the same LAG, the switch between pre-login and the named tunnels takes up to two minutes, it does work and but takes too long.   If I change the config so that that external Portal and Gateway are on the same IP the change is very quick.  This happens both for Log off and logon.  The users notice is at logon because until the tunnel rename they are subject to pre-logon policy.  

 

 

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