Unable to use GlobalConnect to connect to VPN

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Unable to use GlobalConnect to connect to VPN

L0 Member

I work at Cal State Fullerton, and they use GlobalProtect to let us connect to the VPN when off campus.

 

Since upgrading to macOS Sequoia 15.0, I can no longer connect to the VPN. GlobalProtect refuses to connect, saying "Connection failed. Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator."

 

Is there anything I can do to troubleshoot this, so I can once again connect to our VPN? I'm running GlobalProtect App Version 6.2.3-270.

 

Any help would be most appreciated!

1 REPLY 1

Cyber Elite
Cyber Elite

Hi @geoffrey4444 ,

 

You could open a TAC case.  Unfortunately, at this time there is not a GlobalProtect release that has been certified for Sequoia.

 

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

 

Thanks,

 

Tom

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