Palo Alto Network Firewall asset is not visible on Customer Support Portal

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Palo Alto Network Firewall asset is not visible on Customer Support Portal

L1 Bithead

Hi. Our Palo Alto NGFW asset is not visible on Assets section on Customer Support Portal. But our another Palo Alto product is visible. There is no information about the firewall asset at all

1 accepted solution

Accepted Solutions

could it have been registered by your reseller/support partner?

you'll want to reach out to TAC to figure out where it is registered so you can move it to the right account

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

View solution in original post

4 REPLIES 4

Cyber Elite
Cyber Elite

have you registered it?

 

reaper_0-1719390877728.png

 

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

This text appears when I enter the serial number: This serial number is already registered. 
But this asset doesn't appear in the assets list

Aristooo_0-1721117376916.png

 

could it have been registered by your reseller/support partner?

you'll want to reach out to TAC to figure out where it is registered so you can move it to the right account

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

L2 Linker

If it is spare device, you may check under Products > Spares tab. Spare devices are not shows under Assets.

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