06-18-2026 01:20 AM
Hello All,
The customer is currently running PAN-OS 11.1.15. This issue is reportedly addressed in this release; however, the customer continues to experience the same behavior.
Issue Description:
The issue is related to the Policy tab. The customer is unable to perform any policy management operations, including:
The customer has also encountered the same issue on PAN-OS 12.1.4-h5 and 12.1.4-h6, due to which they downgraded the device to PAN-OS 11.1.14. However, remaining on 11.1.14 is not a viable option because the customer needs to address the following security vulnerabilities:
06-19-2026 07:02 AM
Hello,
do you see backtrace files in cli using the command "less mp-backtrace ?". If so, do these files start with configd- and when you see the content, it shows a stack similar to this one:
Thread 1 (LWP 26793):
#0 0x00007fe0c2f9791c in __strlen_evex () from /lib64/libc.so.6
#1 0x00007fe0c2ececb2 in strdup () from /lib64/libc.so.6
#2 0x00007fe0c3914702 in pan_ms_db_get_ruleapp_info () from /usr/local/lib64/libpanmp_mp.so.1
#3 0x00007fe0c392893d in getAppIdDetails () from /usr/local/lib64/libpanmp_mp.so.1
#4 0x00007fe0c3c424d4 in pan_mgmtop_show_policy_app_details () from /usr/local/lib64/libpanmp_mp.so.1
#5 0x00007fe0c397529e in pan_cfg_execute_mgmtop () from /usr/local/lib64/libpanmp_mp.so.1
#6 0x00007fe0c390a211 in pan_cfg_handle_op () from /usr/local/lib64/libpanmp_mp.so.1
#7 0x00007fe0c38563f9 in pan_cfg_engine_execute_request () from /usr/local/lib64/libpanmp_mp.so.1
#8 0x00007fe0c39e7a32 in pan_cfg_mgr_handle_local_request () from /usr/local/lib64/libpanmp_mp.so.1
#9 0x00007fe0c39edb8f in pan_cfg_mgr_handle_xml () from /usr/local/lib64/libpanmp_mp.so.1
#10 0x00007fe0c39ef2ea in pan_cfg_mgr_handle_request_ex () from /usr/local/lib64/libpanmp_mp.so.1
#11 0x00007fe0c39f0f19 in pan_cfg_mgr_handle_request_int () from /usr/local/lib64/libpanmp_mp.so.1
#12 0x00007fe0c3638e9f in pan_connmgr_process_request () from /usr/local/lib64/libpanmp_mp.so.1
#13 0x00007fe0c3620bc9 in pan_cs_taskmgr_handle_request () from /usr/local/lib64/libpanmp_mp.so.1
#14 0x00007fe0c436aa24 in _taskq_worker () from /usr/local/lib64/libpanmp_mp.so.1
#15 0x00007fe0c1cb81ca in start_thread () from /lib64/libpthread.so.0
#16 0x00007fe0c2f44953 in clone () from /lib64/libc.so.6
Regards,
John
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