Import devices configuration into Panorama stucked at 99% since last 48 hours

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Import devices configuration into Panorama stucked at 99% since last 48 hours

L3 Networker

We are import PA5220 firewall backup ( selecting import shared object)  into Panorama VM , but stucked at 99% since last 48 hours.

 

If we unselect import shared object , job is completing in minutes. But while selecting shared object option its taking time.

There are 16000 objects in PA5220 firewall. 

What could be the reason for slowness in import job ?

Is it because of object counts or Panorama resource ?

2 REPLIES 2

Cyber Elite
Cyber Elite

@Deepak_K,

That almost sounds like something got hung up on the job. An import shouldn't take 48 hours to complete. I would reach out to TAC on this if the issue is reproducible and have them gather logs and troubleshoot it. 

L0 Member

Hello,

I am having the same issue.

We tried to import a PA-5250 with up to 40 000 objects and job stayed at 99%.

No error, no warning and no indication in config.log and ms.log.

It stays at 99% for more than 4 hours, and when we tried to cancel the job ... we couldn't. the message said: "Cannot stop job 21531 at this time".

 

So contacted TAC, and after several log investigation, we decided to restart the management server to clear the job, and attempt the device configuration import again. And agan it stays at 99%.

The thing is that the job is not hunged or in error. Looks like it works in the background but no clues on what it doing.

May be we should let it run for several hours due to the high number of objects ?

 

TAC is investigating the issue.

 

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