There's deployment with Panorama and currently one HA PA pair managed by it. Panorama sitting at 9.1.5, firewalls at 9.1.4.
Cortex Data Lake license is assigned to Panorama and seen in the Panorama -> Licenses section. In order for the firewalls to send the logs to Data Lake, I followed this guide: https://docs.paloaltonetworks.com/cortex/cortex-data-lake/cortex-data-lake-getting-started/get-start... and then https://docs.paloaltonetworks.com/cortex/cortex-data-lake/cortex-data-lake-getting-started/get-start...
Issue: Cannot assign Logging Service license from the Panorama to managed devices - it is simply not present and refresh does not help, meaning I fail at step 2 from the 2nd link. Cloud service from Panorama perspective is validated and seems to be communicating just fine.
So far I've tried:
There could be something obvious, but any ideas?
Yes, but fetching from firewalls shows only licenses assigned via support portal - GP, URL, Threat & Support, nothing more.
Also tried deleting all of them and fetching again, but same result.
Should the logging license show up in the support portal as well as assigned to the firewall just like other licenses?
Interesting to know if it was the same issue but mine too was unusual. Basically a registered the devices under my account and then transferred to the customer account. However I didn't have visibility and later realised despite my emails the customer didn't except the device transfer so it never picked up the logging service licenses. Its simple if you can see the devices licenses in the customer portal.
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